Returns & Replacements
We put a lot of care into every letter and paper piece we send.
Because of the nature of handmade and printed paper products, our return policy is
intentionally simple and transparent.
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Do you accept returns ?
At the moment, we do not accept returns on delivered orders.
All items from The Raw Letter Club are prepared specifically for each subscriber and are considered
personal - use products.
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When do replacements apply?
We will happily offer a replacement if:
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You receive a damaged item
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The letter or contents are incorrect or incomplete
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The envelope arrives torn or unusable
If this happens, please email us within 48 hours of delivery.
📧 therawpaperhouse@gmail.com
Please include:
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Your order or subscription name
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We request to send more than 3 clear photos of the issue
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A short description of what went wrong
Once reviewed, we’ll arrange a replacement at no additional cost.
What is not considered damage ?
Because our products are rooted in slow, imperfect, and tactile making, the following are not
considered defects:
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Minor variations in paper texture or print
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Slight differences in ink tone or alignment
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Natural marks that come from handling and packing
These details are part of the character of handmade paper goods.
Important note:
We do not offer replacements for:
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Delays caused by postal services
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Incorrect address provided at checkout
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Missed deliveries due to recipient unavailability
Still need help ?
If you’re unsure or something doesn’t feel right, please reach out.
We’re always happy to help.
📧 therawpaperhouse@gmail.com
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