Cancellation & Refund Policy

 

The Raw Letter Club (Subscription)​

Subscription Cancellations

 

• You may cancel your subscription anytime before the next billing cycle.

• Once a billing cycle has started, the current month’s letter cannot be cancelled or refunded.

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Managing your subscription

If you’d like to pause or cancel your Raw Letter Club subscription, simply email us at

therawpaperhouse@gmail.com before the next billing cycle.

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We’ll take care of it for you - no dashboards, no stress.

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Refunds

 

• We do not offer refunds for:

   

• Already processed subscription payments

• Letters that have been printed, prepared, or dispatched

 

If you cancel before the next cycle:

• You will not be charged further

• Your subscription will end after the current cycle

 

 

Paper Goods (One-time Purchases)

 

• Orders cannot be cancelled once they are confirmed and processed

• We do not offer refunds for paper goods unless:

1. The item is damaged

2. The wrong item is delivered

 

In such cases, please refer to our Returns & Replacements policy.

 

 

Payment Failures & Errors

 

If you believe you were charged incorrectly or faced a payment issue, please contact us at

📩 therawpaperhouse@gmail.com and we will review it promptly.

 

 

Contact

 

For any questions related to cancellations, refunds, or replacements, reach out to us at:

📩 therawpaperhouse@gmail.com

 

 

🌱 A gentle note

 

We are a small, independent studio focused on slow creation.

These policies help us sustain our work while being fair and transparent.

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