Cancellation & Refund Policy
This policy applies to The Raw Letter Club subscriptions and paper goods purchases.
The Raw Letter Club (Subscription)
Subscription Cancellations
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You may cancel your subscription anytime before the next billing cycle.
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Once a billing cycle has started, the current month’s letter cannot be cancelled or refunded.
Managing your subscription
If you’d like to pause or cancel your Raw Letter Club subscription, simply email us at
therawpaperhouse@gmail.com before the next billing cycle.
We’ll take care of it for you - no dashboards, no stress.
Refunds
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We do not offer refunds for:
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Already processed subscription payments
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Letters that have been printed, prepared, or dispatched
If you cancel before the next cycle:
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You will not be charged further
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Your subscription will end after the current cycle
Paper Goods (One-time Purchases)
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Orders cannot be cancelled once they are confirmed and processed
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We do not offer refunds for paper goods unless:
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The item is damaged
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The wrong item is delivered
In such cases, please refer to our Returns & Replacements policy.
Payment Failures & Errors
If you believe you were charged incorrectly or faced a payment issue, please contact us at
📩 therawpaperhouse@gmail.com and we will review it promptly.
Contact
For any questions related to cancellations, refunds, or replacements, reach out to us at:
🌱 A gentle note
We are a small, independent studio focused on slow creation.
These policies help us sustain our work while being fair and transparent.